Shipping Policy

Charges and order total

• Shipping is free when the merchandise subtotal is ₹999 or more.
• A flat ₹49 shipping charge applies below ₹999.
• The checkout summary shows the merchandise subtotal, shipping charge and final amount before you place the order.
• Any tax included in a product price or required on an invoice will be disclosed as applicable.

Processing and delivery estimates

We normally process confirmed orders within 1–2 working days. The estimated delivery windows below begin after dispatch and are not guarantees.

• Metro cities: usually 3–4 working days.
• Other serviceable locations: usually 5–6 working days.
• Remote pincodes: up to 7 working days or the estimate confirmed on WhatsApp.

Tracking and delivery

We send the courier name and tracking link in the WhatsApp conversation used for the order. Please provide a complete address and reachable phone number. If a courier cannot deliver because the address is incomplete or nobody is available, we will help arrange another attempt where the courier permits it; additional carrier charges may apply only when clearly disclosed and accepted.

Delays, loss and late delivery

Weather, transport disruption, public restrictions and other events outside our reasonable control can delay delivery. We will help investigate a delayed or lost shipment. If an order is delivered later than the delivery schedule we specifically confirmed, you may request cancellation and a refund unless the delay resulted from force majeure or you accepted a revised date.

Cash on delivery and cancellation

Cash on Delivery is available only at eligible pincodes. You may cancel without charge before dispatch by messaging us on WhatsApp. If the order has already shipped, contact us promptly; your rights for defective, wrong, spurious, misdescribed or qualifying late-delivered goods are not reduced by shipment or by choosing Cash on Delivery.

Seller and grievance contact

Seller / data fiduciary: Rijil, trading as Cloud Scart

Business address: Vydharangadi P.O., Pullankunnu, Ramanattukara, Kozhikode (Calicut), Kerala – 673633, India

Grievance officer: Rijil (Owner & Grievance Officer)

Contact:cloudscartstore@gmail.com · +91 79948 67698

We acknowledge consumer complaints within 48 hours and aim to resolve them within one month.